If this is your first time logging in, a username and temporary password will have been created by your administrator. You may have received an email with your username (these can sometimes be filtered to your junk mail).

If you forget your password, use the "Forgot Password" link to enter your username and receive an email with a link to reset your password. Upon resetting your password, you must log into the platform again using your username and newly-created password.

If you have forgotten your username, use the "Forgot Username" link and enter your email address to receive an email with your username. Then, use enter your username to retrieve your password using the "Forgot Password" link.

PLEASE NOTE: You must have a valid email address on your account to reset your password. If you do not see an email in your Inbox within a few minutes, please check junk or spam as it may be filtered there. If you do not receive an email, this may indicate that there is no valid email address associated with your account. Please contact your organization administrator to update your user profile.

If you have received a message that you are locked out of your account, this results from too many failed login attempts. You can either:

1. Wait 15 minutes and then successfully log in with your username and password;

2. Contact your administrator to unlock your account immediately.

Once your account is unlocked, you must either successfully log in with the correct password or request a password reset to change your password. Either way, you will be required to reset your password and then successfully log in using the newly-created password. 

You can change your password by clicking Update My Account in the upper right corner when logged into your account. From here you will be able to update your password and other account information.

You can also change your password by clicking "Forgot Password" from the main login page and entering your username to receive an email to reset your password.

While a mobile device can work, we highly suggest using a laptop or desktop computer for the best user experience. This is for many reasons: Some text may be difficult to read on a small handheld device. Due to the vast number of browsers and operating systems across devices, you may experience issues with bookmarking progress and completions. Some users have experienced issues with module features being hidden. We suggest using a laptop or desktop computer to avoid these potential issues. If you must use a mobile device, ensure that you are using the navigation buttons inside the module, DO NOT SWIPE from slide to slide. If your training is not rendering completed after viewing all slides and achieving a passing score on the final quiz, if required, and you are on a mobile device, please access the training on a desktop or laptop computer. This may require you to restart the module from the beginning.

Yes. If you have multiple user accounts in the system, you can link them so that you can access different platforms from a single dropdown/login. To do this, you must know the username and password for each of your accounts. Please note that accounts must be linked from the SAME primary account. This simply means choosing the account you log into the most and link all other accounts FROM this account.

Once logged into your primary account:

1. Navigate to "Update My Account" in the upper righthand corner of the webpage.

2. Click the link in the second paragraph that says "link them here"

3. Enter the username and password for the additional account you wish to link, then click "submit." If the login credentials are valid, you will see the linked account appear in the list below.

4. Repeat this process for each account you wish to link.

You may unlink accounts by clicking the box to the right of the linked account under "remove linkage," then click submit.

Inactive accounts cannot be linked and will be removed from the dropdown when inactivated.